Flight Number
Airport
Flight date
Number of passengers
please specify ticket
If you have legal expenses insurance with appropriate coverage, the deducted success commission can be refunded if necessary.
Legal expenses insurance
  • Before continuing with the examination, please register your passenger rights case with AXA-ARAG Rechtsschutz AG via the AXAjur hotline.
  • AXAjur-Hotline: 0848 11 11 00
  • In the event of insurance cover, AXA-ARAG Rechtsschutz AG will provide you with a claim number with which you can then submit your claim to cancelled.ch.
  • Our commission will then be assumed by AXA-ARAG Rechtsschutz AG. This means that if your compensation payment is successfully enforced, we will transfer 100% of the enforced compensation payment to you.
  • Before continuing with the examination, please report your passenger rights case to Coop Rechtsschutz AG via the hotline.
  • Coop Rechtsschutz Hotline: +41 (0)62 836 00 00
  • In the case of insurance coverage, Coop Rechtsschutz AG will provide you with a reference number with which you can then submit your case to cancelled.ch.
  • Our commission will then be paid by Coop Rechtsschutz AG. This means that if your compensation payment is successfully enforced, we will pay you 100% of the enforced compensation payment.
  • Before continuing with the examination, please report your passenger rights case to Helsana Rechtsschutz AG via the hotline.
  • Helsana Rechtsschutz Hotline: +41 (0)58 340 16 11
  • In the case of insurance coverage, Helsana Rechtsschutz AG will provide you with a reference number with which you can then submit your case to cancelled.ch.
  • Our commission will then be taken over by Helsana Rechtsschutz AG. This means that if your compensation payment is successfully enforced, we will pay you 100% of the enforced compensation payment.
Name of the legal expenses insurance
Policy number
Reason for cancellation
Airline Cancellation Information
alternative transport
Arrival Information
Arrival Information
Arrival Information
Replacement flight
Was a replacement flight offered that departs before the scheduled departure time?
Did this replacement flight start less than one hour before the scheduled departure time?
Did this replacement flight start less than two hours before the scheduled departure time?
Did the replacement flight offered reach the destination airport no more than two hours after the scheduled arrival time?
Did the replacement flight offered reach the destination airport no more than four hours after the scheduled arrival time?
If you still have the flight number of this replacement flight at hand, what was it? If you arrived at the destination airport with several replacement flights, enter all of them here if possible.
Flight Number
Flight date
Number of passengers
Reason for cancellation
Airline Cancellation Information
alternative transport
How many hours later did you arrive at your destination?
Replacement flight
How many hours before the scheduled departure time did this flight take off?
How many hours after the scheduled arrival time did this flight land?
If you still have the flight number of this replacement flight at hand, what was it? If you arrived at the destination airport with several replacement flights, enter all of them here if possible.
Have you already taken action against the airline?
What exactly did you do?
What else would you like to tell us?
Booking reference / booking code of the airline
Which class did you book for this flight?
E-Mail
Company
Title
First name
Last name
Street
No.
Address supplement
Postcode
City
Country
Upload files

    Your details are of course voluntary, but can speed up the process of payment enormously in the event of success.
    Bank name
    Account holder: First name, last name
    IBAN
    If you do not have a Swiss bank account, please also state the BIC/SWIFT of your bank.
    BIC/SWIFT
    Problems with the IBAN?
    Maybe the IBAN calculator will help you...