Reason for delay
Airport
How many hours was your flight delayed?
If you missed the connecting flight, please indicate the delay at the final destination of your trip.
please specify ticket
Flight Number
Airport
Flight date
Number of passengers
please specify ticket
Email Passenger 1
Reason for delay
How many hours was your flight delayed?
If you missed the connecting flight, please indicate the delay at the final destination of your trip.
Flight Number
Flight date
Number of passengers
If you have legal expenses insurance with appropriate coverage, the deducted success commission can be refunded if necessary.
Legal expenses insurance
  • Before continuing with the examination, please report your passenger rights case to the AXA-ARAG Rechtsschutz AG via the hotline.
  • AXAjur-Hotline: 0848 11 11 00
  • In the case of insurance coverage, you will receive a Claim number from AXA-ARAG Rechtsschutz AG, which you can then enter in the field below.
  • Our commission will then be paid by AXA-ARAG Rechtsschutz AG. This means that if your compensation payment is successful, cancelled.ch will transfer 100% of the compensation payment to you.
  • Before continuing with the examination, please report your passenger rights case to the Coop Rechtsschutz AG via the hotline.
  • Coop Rechtsschutz Hotline: +41 (0)62 836 00 00
  • In the case of insurance coverage, you will receive a Reference No. from Coop Rechtsschutz AG, which you can then enter in the field below.
  • Our commission will then be paid by Coop Rechtsschutz AG. This means that if your compensation payment is successful, cancelled.ch will transfer 100% of the compensation payment to you.
  • Before continuing with the examination, please report your passenger rights case to the Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG via the hotline.
  • Fortuna Rechtsschutz Hotline: +41 (0)58 472 72 00
  • In the case of insurance coverage, you will receive a verification number from Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG, which you can then enter in the field below.
  • Our commission will then be paid by Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG. This means that if your compensation payment is successful, cancelled.ch will transfer 100% of the compensation payment to you.
  • Before continuing with the examination, please report your passenger rights case to the Helsana Rechtsschutz AG via the hotline.
  • Helsana Rechtsschutz Hotline: +41 (0)62 832 31 00
  • In the case of insurance coverage, you will receive a Reference No. from Helsana Rechtsschutz AG, which you can then enter in the field below.
  • Our commission will then be paid by Helsana Rechtsschutz AG. This means that if your compensation payment is successful, cancelled.ch will transfer 100% of the compensation payment to you.
  • Please report your passenger rights claim to the JUSTIS Rechtsschutz website before proceeding with the review.
  • Case registration at JUSTIS: www.justis.ch
  • In the case of insurance coverage, you will receive a Case number from JUSTIS Rechtsschutz, which you can then enter in the field below.
  • Our commission will then be paid by JUSTIS Rechtsschutz. This means that if your compensation payment is successful, cancelled.ch will transfer 100% of the compensation payment to you.
  • Before you proceed with the examination, please report your passenger rights case to Orion Rechtsschutz-Versicherung AG.
  • Orion Hotline: 0848 88 88 44
  • Email: recht@orion.ch
  • Online: orion.ch
  • In the case of insurance coverage, you will receive a Reference No. from Orion Rechtsschutz-Versicherung AG, which you can then enter in the field below.
  • Our commission will then be paid by Orion Rechtsschutz-Versicherung AG. This means that if your compensation payment is successful, cancelled.ch will transfer 100% of the compensation payment to you.
Name of the legal expenses insurance
Policy number
Have you already taken action against the airline?
What exactly did you do?
What else would you like to tell us?
Booking reference / booking code of the airline
Which class did you book for this flight?
E-Mail
Telephone for queries
Company
Title
First name
Last name
Street
No.
Address supplement
Postcode
City
Country
Upload files

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    Bank name
    Account holder: First name, last name
    IBAN
    If you do not have a Swiss bank account, please also state the BIC/SWIFT of your bank.
    BIC/SWIFT
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