Reason for delay
Airport
How many hours was your flight delayed?
If you missed the connecting flight, please indicate the delay at the final destination of your trip.
please specify ticket
Flight Number
Airport
Flight date
Number of passengers
please specify ticket
Reason for delay
How many hours was your flight delayed?
If you missed the connecting flight, please indicate the delay at the final destination of your trip.
Flight Number
Flight date
Number of passengers
If you have legal expenses insurance with appropriate coverage, the deducted success commission can be refunded if necessary.
Legal expenses insurance
  • Before continuing with the examination, please register your passenger rights case with AXA-ARAG Rechtsschutz AG via the AXAjur hotline.
  • AXAjur-Hotline: 0848 11 11 00
  • In the event of insurance cover, AXA-ARAG Rechtsschutz AG will provide you with a claim number with which you can then submit your claim to cancelled.ch.
  • Our commission will then be assumed by AXA-ARAG Rechtsschutz AG. This means that if your compensation payment is successfully enforced, we will transfer 100% of the enforced compensation payment to you.
  • Before continuing with the examination, please report your passenger rights case to Coop Rechtsschutz AG via the hotline.
  • Coop Rechtsschutz Hotline: +41 (0)62 836 00 00
  • In the case of insurance coverage, Coop Rechtsschutz AG will provide you with a reference number with which you can then submit your case to cancelled.ch.
  • Our commission will then be paid by Coop Rechtsschutz AG. This means that if your compensation payment is successfully enforced, we will pay you 100% of the enforced compensation payment.
  • Before continuing with the examination, please report your passenger rights case to Helsana Rechtsschutz AG via the hotline.
  • Helsana Rechtsschutz Hotline: +41 (0)58 340 16 11
  • In the case of insurance coverage, Helsana Rechtsschutz AG will provide you with a reference number with which you can then submit your case to cancelled.ch.
  • Our commission will then be taken over by Helsana Rechtsschutz AG. This means that if your compensation payment is successfully enforced, we will pay you 100% of the enforced compensation payment.
Name of the legal expenses insurance
Policy number
Have you already taken action against the airline?
What exactly did you do?
What else would you like to tell us?
Booking reference / booking code of the airline
Which class did you book for this flight?
E-Mail
Company
Title
First name
Last name
Street
No.
Address supplement
Postcode
City
Country
Upload files

    Your details are of course voluntary, but can speed up the process of payment enormously in the event of success.
    Bank name
    Account holder: First name, last name
    IBAN
    If you do not have a Swiss bank account, please also state the BIC/SWIFT of your bank.
    BIC/SWIFT
    Problems with the IBAN?
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