Why are you entitled to money after a cancellation or delay?

EU Regulation 261/2004 / EC provides that passengers affected by a cancellation are entitled to a flat-rate compensation payment by the airline.

Switzerland has also adopted this regulation. Thus, this Regulation applies to each flight:

  • that would have started in the EU / Switzerland
  • landed in the EU / Switzerland and operated by an EU / CH airline
  • further, the event that led to the cancellation must have been within the power of the airline to avoid.

The abovementioned Regulation does not provide for compensation in the event of delays. However, as a result of an ECJ ruling, affected passengers are still entitled to compensation if a flight arrives at its destination airport at least 3 hours late. As ECJ rulings are not binding in Switzerland, delayed flights can only be checked if at least one affected airport is located in the EU (for example, on a flight from Zurich to Berlin).

The cancelled.ch team, consisting of lawyers and computer scientists, helps you to check your compensation claims and, if necessary, to enforce them quickly and easily.

Now use the Claim Checking Tool to have your cancelled or delayed flight checked.

Of course, you can enforce the claims independently, but this is usually associated with low chances of success and with considerable additional effort. The following illustration illustrates the advantages and disadvantages of using our service:

time needed cancelled.ch do-it-yourself

Claim test

about 10 minutes do several hours of research, write various e-mails and letters, and make phone calls

chances of success

high low, depending on the formal structure and completeness of your application to the airline

costs

none, we work exclusively on a success basis call charges, postage, own effort

compensation

Short:
EUR 250 p. Pers. *
Middle Distance:
EUR 400 p. Pers. *
Long Distance:
EUR 600 p. Pers. *
Short:
EUR 250 p. Pers. *
Middle Distance:
EUR 400 p. Pers. *
Long Distance:
EUR 600 p. Pers. *
* Depending on customer preference, payment can be made in € or CHF (at the current rate € / CHF), less 20% for our expenses.