We appreciate your interest in our website. Protecting your privacy is very important to us. We will provide you with detailed information on the handling of your data.
1. Collection, processing and use of personal data
You can visit our website without giving any details about yourself. We only store access data without personal reference such as for e.g. the name of your Internet service provider, the page from which you visited us, or the name of the requested file. These data are evaluated solely for the purpose of improving our service and do not allow us to deduce information concerning your person. Personal data will only be collected if you voluntarily communicate this to us as part of your order. We collect, store and process your data for the entire execution of the order, for our service, technical administration and our own marketing purposes. You may at any time object to the use of your personal data for advertising purposes as a whole or for individual measures. A message in text form to the below mentioned contact data (e.g., e-mail, letter) is sufficient for this purpose.
3. Transfer of personal data
The Provider uses the data communicated by the customer exclusively to fulfil the offered service. In this context, the transfer to the airline concerned, as well as to partners, arbitration authorities and, where applicable, to a state authority. For the processing of payments, we will pass on your bank details to the Bank, the payment commissioner. Otherwise, the transfer of the data to third parties is only permitted with the express permission of the customer.
4. Use of Google Analytics for web analysis
To continuously improve and optimize our services, we use Google Analytics, a web analytics service provided by Google, Inc. („Google“). Google Analytics uses so-called „cookies“, text files which are stored on your computer and which allow an analysis of the use of the website you visit. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. However, in the case of the activation of IP anonymization on this website, your IP address will be abbreviated by Google within the Member States of the European Union or in other states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage towards the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; However, we would like to point out that in this case, you may not be able to fully utilize all the functions of this website.
5. Use of Facebook Social Plugins
On our website, so-called social plugins („plugins“) of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA („Facebook“) are used. The plugins are marked with a Facebook logo or the addition „Social plug-in of Facebook“ or „Facebook Social Plugin“. An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins.
When you visit a page of our website that contains such a plugin, your browser connects directly to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook is given the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not logged into Facebook. This information (including your IP address) will be directly sent to a Facebook server in the US by your browser and stored there.
If you are logged into Facebook, Facebook can directly assign our website to your Facebook profile. If you interact with the plugins, for example, press the „Like“ button or make a comment, this information is also sent directly to a Facebook server and stored there. The information is also published to your Facebook profile and displayed to your Facebook friends.
If you do not want Facebook to map the data collected through our website directly to your Facebook profile, you must log out of Facebook before you visit our website. You can also completely prevent loading the Facebook plugins with add-ons for your browser, e.g. with the „Facebook Blocker“.
6. Right to information
Under the Data Protection Act, you have the right to free information about your stored data as well as a right to rectification, blocking or deletion of this data.
7. Contact person for data protection
If you have any questions regarding the collection, processing or use of your personal data, in the event of information, correction, blocking or deletion of data and the revocation of consent, please contact: